Frequently Asked Questions
Everything you need to know about our fresh-baked treats and nationwide delivery.
How do you ensure my order arrives fresh?
All baked goods are made to order and flash-frozen before shipping. We use insulated packaging and dry ice or gel packs to maintain the perfect temperature during transit.
Where do you ship to?
We currently offer nationwide shipping across the United States. Please note that we cannot ship to P.O. Boxes due to the perishable nature of our products.
Can I schedule a delivery for a specific date?
Yes, you can select a preferred delivery date at checkout. We recommend choosing a date 1-2 days before your event to account for any potential carrier delays.
What is your return policy for food items?
Due to the perishable nature of our bakery products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
Do you offer gluten-free or vegan options?
We have a dedicated selection of gluten-free and vegan treats. While we take precautions to avoid cross-contamination, please be aware that all items are prepared in a facility that also processes wheat, dairy, and nuts.
How should I store my bakery items once they arrive?
Each order includes a care card. Generally, cakes and cupcakes should be refrigerated, while cookies and brownies can be kept at room temperature in an airtight container for up to 5 days.